Service contracts - flexible and non-binding
At Cashflow, you're free to choose.
Our optional service contracts offer you comprehensive support with no obligation.
You choose the formula that suits your needs: PRIMO, CLOUD or PREMIUM.
All our contracts include software updates, access to our HelpDesk and on-site training.
Then, depending on the package, you benefit from additional advantages linked to cloud, backup, online interfaces and discounts on hardware and consumables.
You choose
| Optional service contracts | PRIMO contract | CLOUD contract | PREMIUM contract |
|---|---|---|---|
| Cashflow software updates | ✔ | ✔ | ✔ |
| After-sales service time (phone calls and e-mails to HelpDesk) | ✔ | ✔ | ✔ |
| Software training on Cashflow premises - standard price 450.00 (½ day, every Wednesday, up to 6 people, unlimited number of sessions) | ✔ | ✔ | ✔ |
| Charge per call (CALL, normal price 20.-/call) | ✔ | ✔ | ✔ |
| Duty rate (picket) by telephone - Normal rate: 5.-/minute (after-sales service outside normal hours) | ✔ | ✔ | |
| Database backup on the cloud (daily, with weekly check) | ✔ | ✔ | |
| Inventory and stock control application for smartphones (android app for Cashflow smartphones equipped with scanner) | ✔ | ✔ | |
| Access to communication interfaces through the cloud for third-party applications (Spotify API, Woocommerce, Prestashop, ERP, online booking sites, etc.) | ✔ | ||
| Access to statistics from the cloud (real-time visualization of sales statistics from a smartphone or website) | ✔ | ||
| Online shop e-shop Cashflow (proposed but not mandatory) | ✔ | ||
| Interface with ZeroSix loyalty solution, if desired (https://www.zerosix.com) | ✔ | ||
| Cadar/CultureFood item and order import interface, if desired | ✔ | ||
| Gfk cashflow interface, if desired: data analysis by Gfk institute (http://www.gfk.com/) - monthly fee (29.-) paid by Gfk | ✔ | ||
| Price of consumables (rolls of receipts, labels) | Discount 25% | ||
| Price of hardware on replacement (excluding warranty): (cash register, cash drawer, printers, barcode scanners supplied by Cashflow) | Discount 25 % |
Prices from CHF 79.-/month
No obligation. You can also request ad hoc interventions, billed at the standard hourly rate.
Why choose a Cashflow service contract?
- Peace of mind}: you benefit from proactive monitoring and personalized support.
- Secure backup: your data is protected and accessible remotely.
- Continuous evolution: your software is always up to date and compatible with new market developments.
- Cost optimization}: exclusive discounts on hardware and consumables.
Already chosen by Swiss retailers
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